Policies
Appointments & Cancellations
1
We require a minimum of 24 hrs notices to cancel or reschedule an appointment. Cancellations made with less than 24 hrs notices will result in a charge of 50% of the scheduled service cost. No-call, no-shows will result in a charge of 100% of the scheduled service cost.
Extension Appointments
2
All extension services require a consultation, a virtual consult is available but we very strongly recommend an in person consultation and reserve the right to insist on an in person consult depending on the scope of work. All extension services also require a 50% non refundable deposit at the time of booking. Due to the time, preparation and custom ordering involved, extension appointments must be cancelled with 72 hours notices. Deposits are non refundable and will be applied toward your service total on the day of your appointment.
Late Arrivals
3
If you arrive more than 10-15 minute late, we may need to modify or reschedule your service to accommodate our schedule. In some cases, this may be treated as a last-minute cancellation and subject to the cancellation fee.
No Shows
4
Clients who do not show up for their appointment without notice will be charged 100% of the service total and may be required to prepay for future bookings.
Payments
5
We accept all major credit cards and cash. Prices may vary based on hair length, thickness and time required. Gratuities are appreciated and accepted on credit cards, Venmo or cash.
Service Satisfaction
6
Your satisfaction is the most important to us. If you have any concerns with your service, please notify us within 48 hours so we can make appropriate adjustments and get your hair exactly as you want it.
FAQs
How do I book an appointment?
1
Appointments can be booked here! If you are unsure of what services to select, feel free to reach out at and we’ll guide you.
What is your cancellation policy?
2
We require 24 hours notice to cancel or reschedule an appointment and 72 hours notice for extension appointments only. Late cancellations will result in a charge of 50% of the scheduled service cost, a no-call no-show will result in a 100% charge of the scheduled service cost.
Do you require deposits?
3
Deposits are required for extension services only. The deposit is non-refundable and applied to your service total on the day of your appointment.
What should I do if I'm running late?
4
Please notify us as soon as possible! Call or text (646) 771-0569. Late arrivals that surpass the 15 minute grace period may result in a shortened service or need to reschedule, depending on availability.
How should I come prepared for my appointment?
5
Please arrive with dry hair, there's no need to wash in advance unless otherwise advised. Reference photos are always helpful!
Do you offer bridal or special event services?
6
Yes! We specialize in bridal and event styling. Please contact us directly for availability, pricing and custom quotes. We are available to travel or provide services in the studio.
What forms of payment do you accept?
7
We accept all major credit cards and cash. Gratuities may be applied to the card used at check out, Venmo or cash.